Troubleshooting

for PhotoPearls software and NABBI beads

SMS (Text) activation does not work! What am I doing wrong?
I can not find my activation code!
My activation code does not work, what should I do?
I have a Netbook computer and it has no CD reader, how can I do to install PhotoPearls?
I have a Mac computer, but the software on the CD does not work what should I do?
I have Windows 7 and the software that came with the starter kit is not working, what should I do?
I have lost my CD that came with the starter kit!
Can I ironing the beads?
Do I have to use double-sided adhesive sheets that come with the starter kit?
Can I make larger bead pictures in PhotoPearls?
I have no color printer! Can I print in black and white?
How many beads are there in one pegboard?
Can I reuse the pegboards that come with the starter kit?
Can I draw my own patterns in PhotoPearls?
I bought PhotoPearls Black & White kit, where in the software can I find the settings for Black and White?
I bought PhotoPearls Greyscale kit, where in the software can I find the settings for Greyscale?
How can I improve the results
Error message: You are using an old activaion code...
Error message: Installation damaged, please re-install PhotoPearls
I have a netbook PC and my screen resolution is smaller than the size of the program, what should I do?

› Click here to read about how to use the software

› How to mount your finished PhotoPearls bead motif

1. SMS (Text) activation does not work! What am I doing wrong?

Make sure you have filled in your message correctly. Enter your Activation code (PPXX-XXXXX-XXXXX-XXXXX-XXXXX) and Installation ID (XXXX-XXXX-XXXX-XXXX) and send it to phone no. +46 727 34 18 34 (Note! Text messaging fees will applay)

Reply from PhotoPearls SMS activation occurs during the daytime (Swedish Time CET (UTC +1))

2. I can not find my activation code!

The activation code can be found on the Installation & Activation instructions (A4 paper) included in the starter kit.

If you have a code beginning with PP01A you need to create a new code to activate the software.

› Click here to create new activation code Back to top

4. My activation code does not work, what should I do?

Make sure you have entered the correct code. If you have a code beginning with PP01A you need to create a new code to activate PhotoPearls Software.

› Click here to create new activation code Back to top

3. I have a Netbook computer and it has no CD reader, how can I do to install PhotoPearls?

Download the latest version of PhotoPearls from our website, when the file is downloaded, click on the file to start installation.

› Click here to download latest version of PhotoPearls software Back to top

5. I have a Mac computer, but the software on the CD does not work what should I do?

Updating to the latest version of PhotoPearls software, it supports Mac osX!

6. I have Windows 7 and the software that came with the starter kit is not working, what should I do?

Updating to the latest version of PhotoPearls software, it supports Windows 7!

7. I have lost my CD that came with the starter kit!

You can download the software from our website

› Download the latest version of PhotoPearls software Back to top

8. Can I ironing the beads?

Yes, you can ironing your beads motifs with a hot iron. But to guarantee you a good result with your PhotoPearls bead motifs, we recommend our double-sided adhesive sheets for best results.

› Click here read more about Ironing paper
› Click here read more about Adhesive sheets Back to top

9. Do I have to use double-sided adhesive sheets that come with the starter kit?

For best results with motifs created with PhotoPearls we recommend double-sided adhesive sheets.

› Click here read more about Adhesive sheets Back to top

10. Can I make larger bead pictures in PhotoPearls?

Yes! in the software when you select bead motif size, you canmanually change in the text fields width and height to your desired size. One pegboard is 30x30 beads.

11. I have no color printer! Can I print in black and white?

Yes, for black and white printing, click the following button in the software as shown in the image above.

For color printing, click the following button in the software as shown in the image above.

12. How many beads are there in one pegboard?

One pegboard is 900 beads (30x30)

13. Can I reuse the pegboards that come with the starter kit?

Yes! You can use the click-together pegboards again when you are finished with your bead motif.

14. Can I draw my own patterns in PhotoPearls?

Yes, click the button "Paint" on the frontpage of the software then you can draw free-hand.

15. I bought PhotoPearls Black & White kit, where in the software can I find the settings for black and white?

When you are in step - "Pearlify" select in the dropdown menu "Black & White" as shown in images above.

Refill colors for Black & White kit: 1, 8, 10, 15

16. I bought PhotoPearls Greyscale kit, where in the software can I find the settings for Greyscale?

When you are in step - "Pearlify" select in the dropdown menu "Greyscale" as shown in images above.

Refill colors for Black & White kit: 1, 6, 8, 10, 12, 15, 18, 24

17. How can I improve the results?

Tip: To get an idea of the finished result, take a few steps away from the computer screen and see the beads pattern from a distance or look at the thumbnail in the last step - "Save / Print". Change the light and contrast to improve the results. Pictures with much details, or pictures which have been exposed to high exposure, too much flash, there is a risk that the image can be cluttered or gray / brown.

18. Error message: You are using an old activaion code...

If you have a code beginning with PP01A you need to create a new code to activate PhotoPearls Software.

› Click here to create new activation code

19. Error message: Installation damaged, please re-install PhotoPearls

During installation, when you have dragged PhotoPearls icon to the Applications folder, you should shut down the installation file and open the Applications folder to start PhotoPearls Software. You can not start PhotoPearls by clicking on PhotoPearls icon in the installation file!

20. I have a netbook PC and my screen resolution is smaller than the size of the program, what should I do?

Please update PhotoPearls software to version 2.0.2, it will solve the problem!